How to write to AG?

[kitti515]

Maybe it's because I grew up with a certain image of Elizabeth, or maybe it's because I've been picturing the doll a certain way during that last six months of daydreaming, but I just can't reconcile myself to this radical change in Elizabeth's appearance. I want to express my disappointment to AG (even though I know they aren't going to change anything now). What method do you recommend for writing to them?

Thanks,
Becca

[cami713]

e-mailing them would probably be the quickest way to get to them and to get a response, the customer service email is-

[email protected]

Handwritting a letter would probably mean more to them, as it shows more care than an email, but I would imagine you'd be less likely to get a real response from them that way.

Good luck with getting a response, I emailed them yesterday morning, and promptly got a response saying they had recieved my email and would be responding shortly, and I still havent gotten a response. I re-emailed it this morning, lol.

If you get a response, do post it if it's alright with you.

[AmericanGirlLover2982]

thank you! i was wondering the same thing.

Nikki [img]graemlins/rose.gif[/img]

[Pat B]

Someone should suggest to AG that they create an AGT that resembles the version of Elizabeth in the books. This way the traditionalists could have their Elizabeth.

[tatabatata]

At the risk of sounding dense: I will wait to see what Elizabeth looks like when all is said and done.
If I feel I want "another ELizabeth"... that is where customizing comes in handy, no?
Only a couple more weeks and the wait will be over...
LOL!
Ana [img]graemlins/wilted.gif[/img]

[annkirstin]

I definitely think you should write, even though it won't change Elizabeth, because maybe it will show AG that they can't expect people not to notice or care when they radically change an established character. However I think AG will care more about Elizabeth's sales than letters.

[Katie148]

I also think handwriting a letter will have more impact than an e-mail. It shows you care enough to put a lot of effort into expressing your disappointment. I bet with an e-mail you will just get a generic "we're sorry you're disappointed but we hope you will grow to like Elizabeth after you see her" blah blah blah. I don't know what kind of a response you'd get from an actual letter, but from what I've heard companies do take handwritten comments more seriously. Don't quote me on that, though...

[annkirstin]

By "handwritten" that could mean typed up and printed, too. (That's what I always do; looks professional.) "Handwritten" just means "snail mail."

The address I send to is the one on the back of the catalog.

[kitti515]

Hmmm...My handwriting looks like a ten-year-old's [img]tongue.gif[/img] I looked on the website and could only find the email address. Does anyone know the "real" address?

- Becca

[shuffar]

American Girl, P.O. Box 620497, Middleton, WI 53562-0497

American Girl does read the letters they receive. Remember if there is anything you love about AG mention that as well as what you are disappointed in.

I can't tell you how many times I've seen copies of letters from parents and children posted around the AG offices. (Granted those were mostly praise letters, but that doesn't mean the decision making people don't read the criticism letters are well)